Chats
After binding a channel, Chats will display the following three sections:
Conversation List
You can view all conversations here, including those in 'All', 'In Progress', and 'Closed' states. You can also review related information about the conversation, such as the contact name, channel, content, time, and number of unread conversations.
Conversation
You can write, send messages, and delegate the conversation to other contacts here.
Contact information
You can review related data about the contact and quickly edit the contact information here
Conversation List
In the conversation list, you can perform customer search, switch between conversation status groups, and switch between customer conversations
Conversation
In the conversation window, the following functions are supported:
Transfer Conversation
Allows transferring ongoing chats to other agents/colleagues
Close Conversation
Marks inactive conversations as "Closed" status
Send Message
Supports sending text, images, videos, files, recordings, and more
Send Template Message
Enables sending pre-approved message templates to engage customers
Contact Information
In the contact information window, the following functions are supported:
View Visitor Information
Quickly Edit Visitor Information
Add Customer Tags
Add to CRM by one-click
Viewing and Editing Customer Details upon Entry
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