How to connect WhatsApp Business API?

Preparation

Before connecting the channel, you need to prepare the following information:

• Brand display name

• Your company's legal corporate name

• Your company's official address

• Log in using your Facebook account and use this account to configure your WhatsApp Business account

• Use a phone number that has not been registered with WhatsApp to receive the verification code

After completing the preparation, click on "Register Account" or "Register Phone Number" on the [Channel Management Page - WhatsApp] to proceed

Register WhatsApp API Account

Navigate to the guided registration page, click "login with Facebook" to open the Facebook account login pop-up

Click "Continue as xxx" to log in with your Facebook account

Select your Meta Business account and continue

Choose "Other", and fill in your website (Not Mandatory)

Enter a number you have never registered with WhatsApp, choose a verification method, and continue

Enter the verification code to complete the process

Set Channel Name

After verification, return to the EC CRM system to fill in the channel name and complete the setup

Sending WhatsApp Messages​

Before sending messages, assign agents to the channel first. Refer to the tutorial for setup details

How to send WhatsApp Message?