How to send WhatsApp Message?

Step 1: Connect to WhatsApp Business API

View Tutorial:How to connect WhatsApp Business API?

Step 2: Add Customer Service Agent

Go to ​​[Enterprise Management > Customer Service Management]​​, then click ​​"Add Agent"​

Select the user from the department list and click ​​"Confirm"​​ to assign them as a customer service agent

After adding the agent, click ​​"Edit"​​ to open the management settings

Under settings, click ​​"Add Channel"​​ to assign accessible messaging channels to the agent

Click ​​"Confirm"​​ to save the settings

Once configured, the agent can send/receive messages on the assigned channels

Step 3: Send WhatsApp Message

After setup, agents can receive customer messages and send replies (text/images/videos/files/voice notes) via the ​​[Inbox > Chats]​​.

The system also supports sending template messages for proactive customer outreach

Last updated