How to send WhatsApp Message?
Step 1: Connect to WhatsApp Business API
View Tutorial:How to connect WhatsApp Business API?
Step 2: Add Customer Service Agent
Go to [Enterprise Management > Customer Service Management], then click "Add Agent"

Select the user from the department list and click "Confirm" to assign them as a customer service agent

After adding the agent, click "Edit" to open the management settings

Under settings, click "Add Channel" to assign accessible messaging channels to the agent


Click "Confirm" to save the settings

Once configured, the agent can send/receive messages on the assigned channels

Step 3: Send WhatsApp Message
After setup, agents can receive customer messages and send replies (text/images/videos/files/voice notes) via the [Inbox > Chats].

The system also supports sending template messages for proactive customer outreach

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